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FREQUENTLY ASKED QUESTIONS

 

WHAT ARE YOUR PAYMENT TERMS?

A 50% deposit is due before production can begin and remaining balance upon receipt. 

We accept payment via PayPal, Cash, and Checks made payable to RCollaborative, LLC.


WHAT IS YOUR CANCELLATION POLICY?

We value your time and availability and have scheduled your project in advance to accommodate for the time required to complete it.


We kindly request that any accommodation requests such as rescheduling take place no later than 48 hours in advance.


Cancellations that take place less than 48 hours in advance require us to keep your deposit.

WHEN SHOULD I EXPECT TO RECEIVE MY COMPLETED PROJECT?

For video and photo clients:

You can expect your final product to be delivered electronically within 10-14 business days from date of your shoot.


For graphic and branding clients:

You can expect your final product to be delivered electronically within 48 hours from final proof approval.


Rush delivery available for an additional 10% rush fee.