ABOUT OUR BUSINESS
At RCollaborative, we understand that business is hard. The good news is that you don't have to do it alone- connecting with each other and building relationships is what it's all about.
RCollaborative was an idea that came to life in 2019 when we; Leanese and Gio; found ourselves answering frequently asked questions and frequently helping other small business owners with their business needs- you guessed it- very frequently.
As life-long Holyokers, we believe in the power of sewing into the businesses that power local commerce.
We are life-long learners who are committed to giving your business the best of what we know.
FREQUENTLY ASKED QUESTIONS
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WHAT ARE YOUR PAYMENT TERMS?
A 50% deposit is due before production can begin and remaining balance upon receipt.
We accept payment via PayPal, Cash, and Checks made payable to RCollaborative, LLC.
WHAT IS YOUR CANCELLATION POLICY?
We value your time and availability and have scheduled your project in advance to accommodate for the time required to complete it.
We kindly request that any accommodation requests such as rescheduling take place no later than 48 hours in advance.
Cancellations that take place less than 48 hours in advance require us to keep your deposit.
WHEN SHOULD I EXPECT TO RECEIVE MY COMPLETED PROJECT?
For video and photo clients:
You can expect your final product to be delivered electronically within 10-14 business days from date of your shoot.
For graphic and branding clients:
You can expect your final product to be delivered electronically within 48 hours from final proof approval.
Rush delivery available for an additional 10% rush fee.